Learn more about communication with this collection
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Communication is more than just words
It also includes body language:
- 55 percent of what you convey comes from your body language.
- 38 percent comes from your tone of voice.
- Only 7 percent is from the words you choose.
You don't want to argue over the phone or email as they are stripped of facial expressions and gestures and unwittingly simulating a blank emotional radar.
621
1.86K reads
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Replying to an angry person
If you can't just listen and need to reply to a direct question, make sure you look at the problem from their perspective.
Ignore the anger and hysterics, and instead give positive reinforcement only when they calm down.
542
2.39K reads
Active listening
Active listening has three components:
Paraphrase: Repeat what they have said in your own words. "If I understand correctly... "
Inquire: "You mentioned you found our proposed price unacceptable. Help me understand how you came to this conclusion?"
686
2.12K reads
How to deal with a hothead
First off, you can't get angry too because then there are two angry people.
Tell yourself they are having a bad day. Don't try to shut them up or talk over them. It doesn't work. Instead, listen actively. Don't judge or analyze what the person is saying at first. Just try to un...
620
2.57K reads
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Research on communication
Research found that only 7 percent of communication comes from the words you use; the rest of what you communicate comes from your voice and tone (38 percent) and your body language (55 percent).
So that means when you send a virtual message, 93 percent of what you’re trying to communica...
Words only count 7% Myth
The myth purports that we use 55% body language, 38% tone of voice and 7% actual words.
The research of Professor Mehrabian had nothing to do with speech, but to guess emotion based on the recordings of a single word.
Actual words "must dominate by a wide mar...
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