Understand the size of the problem

It's important to have goals that you can use to measure your success.

Make sure you and your supervisor both understand how success looks in your organization and what is expected.

Often the most difficult step, because it's easy to focus on the wrong part of the problem, or look at the problem too broadly.

The first thing you need to do is reduce it to its simplest and purest form so you know exactly what you're dealing with. While you're doing this, you need ...

Detectives and investigators use the process. They ask both obvious and unthinkable questions.

Get close and collect information about how the problem is manifesting. Understand where the problem does and doesn’t happen, when the problem started, and how often the problem o...