Ronald Lewis (@ronale) - Deepstash

Ronald Lewis

@ronale

Systems Programmer

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A Customer Service Video Tutorial

68% of individuals said they would prefer watching a video than contacting a company’s support service to solve a problem with a product. Whatever product or service you offer, your customers will be more satisfied if you provide a video to help them fix their problem as fast as possible.

To them, a video is more likely to offer digestible information that is easier to follow. Your customers can directly practice what they have seen in the video. It is way more flexible than waiting for your support service team to explain the solution through a call or email.

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Important article on customer service and retention

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Being able to leverage both automated and human support has led to some incredible advancements, allowing companies to scale their support and deliver personalized experiences more efficiently than ever before.

As a result, human support is more critical than ever. And with a greater impact on your customer satisfaction – and ultimately your company’s bottom line – it’s increasingly important to invest in your human support team as a real strategic lever in your business.

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Multi-language support

Multilingual support - speaking in your customer's language - can benefit a company.

Research shows that 75 per cent of customers want to buy from brands that offer product information in their own language. While a company cannot offer all information in every language, extending the communication of the essential aspects in the native language can increase customer satisfaction.

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Why paying candidates to solve problems works: the employer
  • Since the candidate is getting paid, the candidate treats it as a legit consulting session and therefore gives her best effort in solving the problem.
  • It’s an indication to the candidate of how they will be treated in the near future if they decide to join.
  • It allows a mock work interaction with the candidate at a very low risk cost to you. After the project is complete, you can bring the candidate in and ask them questions about their actual design/coding decisions. This lets you get a sense of how they communicate, take criticism/questioning.

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