Ryan Ray (@ryanra) - Deepstash

Ryan Ray

@ryanra

Interpreter

14 Followers

150 Following

5 in

+2 more

57 STASHED IDEAS

recently stashed about

57 PUBLISHED IDEAS

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Shep Hyken recently took a liking to a Chicago style hot dog. It's not a true Chicago hot dog unless it includes very specific ingredients. The street vendor in New York isn't serving a Chicago style hot dog. If that particular dog is what you really want, and you don't live in Chicago where this...

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The definition of marketing has changed

The American Marketing Association defines Marketing as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

Great definit...

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It’s a Little Thing… But It Makes a Difference

With today’s acute focus on the customer experience, the best companies are paying very close attention as they design the customer experience. They look for ways to improve the experience or avoid a mistake. 

Something as simple as putting the knob on the opposite wall of the show...

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“Fine” is the F-Bomb of Customer Service

So, does fine really mean fine? NO! Consider that the word fine is really an acronym that stands for:

  • F: Faking a smile
  • I: Insincere response
  • N: Never coming back
  • E: E...

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Fix the system

Up to 96% of customers who have a complaint, don’t make the . They just don’t come back. So, fix the system. What other process can...

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