hyken.medium.com
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How to develop a growth mindset
How to think creatively and outside the box
How to embrace change
Matt Dixon, customer service expert Matt Dixon thinks that customers don't really care about a surprise. They care for delight.
The delight comes in the form of an effortless experience that ends with a happy customer. You don't need to surprise them with a gift or discount. Instead, just give them what they want without any hassle or stress.
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