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When Surprise and Delight Becomes Surprise Without Delight — Shep Hyken
Matt Dixon, customer service expert Matt Dixon thinks that customers don't really care about a surprise. They care for delight.
The delight comes in the form of an effortless experience that ends with a happy customer. You don't need to surprise them with a gift or discount. Instead, just give them what they want without any hassle or stress.
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Reliable Technical Support makes you stand out
“Approach Each Customer With The Idea Of Helping Him Or Her To Solve A Problem Or Achieve A Goal, Not Of Selling A Product Or Service.”
-Brian Tracy
They buy your product/services but after the transaction, you don't care.
Is that good customer service?
Providing help, or ...
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