Learn more about product with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Customers aren't lazy. They're busy.
When you let that paradigm shift shine down through the ranks of everyone in your company, you will see lasting, positive results in terms of retention and lifetime value.
If the feedback you get from your customer success agents, sales reps, and customer service Department includes the word 'Lazy' — treat it as a red flag.
Find out exactly where customers "get lazy," because that's likely where your user experience (Ux) is failing.
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Often when we say customers are lazy, we’re really saying ‘our product is hard to use but that’s the customer’s fault,’ or something similar.
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Individuals or Teams: Who’s the Better Customer for SaaS Products?
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