Communicating Authentically in a Virtual World - Deepstash
How to Run an Effective Meeting

Learn more about psychology with this collection

How to set clear objectives

How to follow up after a meeting

How to manage time effectively

How to Run an Effective Meeting

Discover 51 similar ideas in

It takes just

7 mins to read

The Way We Communicate Matters

The Way We Communicate Matters

Being inauthentic by hiding underlying authentic emotions may be done with a prosocial motivation to benefit others, with a realization that true authenticity may not be appropriate for the context.

  • If you are communicating authentically, try to use the richest communication medium available.
  • If you are communicating inauthentically, utilize telephone or audio communication in order to appear most authentic.
  • If you have to use email to relay emotions that you want to be perceived as authentic, find a way to make it clear that you didn’t make the choice on purpose.

21

516 reads

Being Perceived As Authentic

While being perceived as authentic is ideal, actually always behaving authentically can lead to disaster. Imagine a manager who, while laying off an employee, expresses underlying happiness because her soon-to-be spouse just accepted her marriage proposal that morning. Or an executive sending out a message about a new company diversity initiative, but doing so in a dour tone because his child just dropped out of college.

21

132 reads

When Mismatched Emotions Make Authenticity Challenging

Regardless of their motives, it is first important to acknowledge that despite someone’s best efforts, true underlying emotions often do leak through, resulting in emotional mismatches that may make them appear inauthentic.

21

150 reads

Situational Conflicts

It may be difficult to display the needed emotion due to challenges or conflicting factors directly related to the situation.

For instance, even when required by a job, it can be nearly impossible to engage in authentic “service with a smile” if a customer is yelling at you, or be emotionally supportive of a subordinate whose recent poor performance created more work for you.

22

84 reads

Spillover Effects

Even if there are no emotionally-relevant challenges to the situation itself, emotions often spill over from one moment to the next. A strong emotion from a prior interaction doesn’t automatically dissipate as soon as that interaction is done.

As a result, emotions may linger to contexts where they are no longer appropriate. For instance, a manager might want to communicate excitement about an upcoming business opportunity but may feel stressed for an unrelated reason.

23

48 reads

How to Choose a Communication Method to Maximize Authenticity

Given that many workplace interactions now occur at a distance, there is often a choice of which mode of communication to utilize, from email to face-to-face and video conferencing. If it’s possible that some modes of communication can result in misinterpretations or masking of emotions, could they be used strategically to make inauthentic emotions seem more authentic? In other words, which communication medium is best for being perceived as communicating emotionally authentically, even when the communication itself may be inauthentic?

20

51 reads

Errors In Communication Channels

Even when an individual’s emotion is truly authentic, there are now technology-driven communication barriers that may prevent that emotion from being perceived as authentic. Especially given recent pandemic-related workspace changes, many work interactions now occur at a distance.

Yet, significant research shows that virtual communication can undermine effectively communicating emotion.

20

56 reads

How To Communicate Authenticity, and How Not To

When emotion is authentic, it is best to use the richest communication medium available, such as face-to-face or video communication. However, when needing to relay inauthentic communication, there was a surprising difference.

Email communication was not the best choice — but neither was face-to-face communication. It turned out that over the course of many interactions, “medium richness” communication, such as telephone or audio, is most likely to make inauthentically communicated emotion seem the most authentic.

23

51 reads

CURATED BY

mattsantiag

Ambulance driver

stash-superman-illustration

Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas

Anywhere

Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.

Join

2 Million Stashers

4.8

5,740 Reviews

App Store

4.7

72,690 Reviews

Google Play

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

samz905

Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates