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5 Ways To Avoid A Massive Email Misunderstanding
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Emotions are hard to express with text
When you meet in real life, you can read a person’s emotions. Even with a phone call you can extract a lot of information from someone's tone of voice.
But with email, you’re flying blind, which is why it’s easy to be misinterpreted.
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Building Rapport Remotely
To better build rapport and counter isolation do the following:
- smile, tilt your chin lower so you're not looking down on them, and slow down your speech during your vid...
Relying On Text The Right Way
Voice and video calls can help you feel more in touch with your team and avoid the issues of asynchronous communication like time lags or misunderstandings.
However, you'll likely spend a lot of your day communicating via text as it’s a good way to interact without interrupting their work. So you need to be able to get your point across clearly and simply, show empathy and understanding, and be efficient to avoid wasted time.
Staying Up To Date
Remote workers can feel overwhelmed by the amount of text they have to process. So finding ways to keep on top of what's going on is imperative for communicating efficiently with others.
Create archive lists and CC irrelevant emails to them, so you can save and share them without flooding non-involved people.
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Key Ideas
Observe and recap
The Non-violent communication (NVC) process begins with neutral observation.
In conversations, this is most easily done by recapping what someone has said, without emotional input.
Describe emotions, not positions
For NVC, talk feelings, not issues.
The hard part in nailing this step is expressing only your own emotional turmoil, rather than translating your emotions into blame.
Describing feelings of concern, fear, heartbreak, rage, dismay, or confusion are useful.
Identify needs
In a heated conversation, returning to identifying needs can remove roadblocks.
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“Be A Strong Writer”
This is one of the first pieces of advice people give to those seeking remote work.
When you work remotely, a few misplaced words can become an occupational hazard. Every w...
Accessible Language
- Use of caps lock, emojis, italics and tildes (~) to make your language flowery, fun and human is a great idea for remote working. You can also use memes and gif images, provided they are not offensive to anyone.
- Robot speak is not a good way to freely collaborate with your remote peers. Use simple words, and keep it on the casual side, skipping the inaccessible and stilted language. You can also opt for contractions like writing isn’t instead of is not.
Be Clear And Concise
- Do not obscure your message by words that are there to decorate the sentence and make it sound wordy while camouflaging what you mean.
- Make good use of qualifiers ("I think, In my opinion") while not coming across as a perpetually confused person. Don’t use qualifiers while making a strong point.
- While writing documentation, it is prudent to avoid jargon and acronyms.
- Use complete words and sentences. Shortcuts and acronyms block any actual communication, acting as roadblocks. On the same lines, avoid cliches, idioms and any idiotic sounding phrase that catches the ear well but doesn’t really do any good to anyone.
- Remote working is often on a global scale, and certain expressions will not be understood by some participants, or worse, will be misunderstood.
- Your words and tone should be tailored according to your audience. The words are different when you are writing to a client, and when you are in a small group chat with your peers. More people in chat also means adopting a polished, professional tone.