in situations of conflict or stress at work its easy to loose the focus by indulging on emotions like ego, anger and end up with blame game. This path don’t do anything to solve the problem. Data, on the other hand, points to solutions.
By relying on the data, you defuse the emotion from the situation. By focusing on the numbers, you help the other person acknowledge realities. This
not only provides the impetus for improvement but preserves your relationship.By striving for facts you start to look beyond emotions, bias and blame.
7
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