instructor Hood's Key Ideas from Learning at Speed
by Nelson Sivalingam

“Lean Learning is about helping teams learn what matters in the shortest time, apply it in the moments that shape performance and iterate based on feedback until you solve the business problem.”

“So often people are working hard at the wrong thing. Working on the right thing is probably more important than working hard.” (Flickr co-founder Caterina Fake)

“The best way to avoid building something no one needs or wants is by talking to your customers.”

The Learning Canvas summary:

1. Summary of the identified problem
2. List of the types of people who will use the solution, based on jobs, departments, locations, and so forth
3. The solution benefits
4. The Solution description
5. List of critical learning resources
6. List of the key partners and stakeholders
7. List of the metrics you’ll use to track progress. These should link directly to business objectives.
8. The ultimate measurable outcomes you hope to achieve.
9. Estimated costs to develop and deliver the solution.

“The research suggests that the timely delivery of just enough learning, personalized to the individual’s need and incorporated into everyday work, is how people learn best.”

“The important thing is not your process. The important thing is your process for improving your process.” (Agile and Lean coach Henrik Kniberg)

When the MVL has evolved into a product ready for implementation, promote and market it to learners by using social media, reminders, influencers and nudges, as well as traditional marketing methods. To measure and demonstrate the solution’s performance, link learning outcomes to key performance indicators such as customer satisfaction, cost reductions, new client acquisition, and so forth.