Conversational Intelligence - Deepstash
Conversational Intelligence

Conversational Intelligence

Judith E. Glaser

9 ideas

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1.89K reads

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JUDITH E. GLASER

Conversations are the pathway to understanding and engagement that lead to good relationships.

JUDITH E. GLASER

23

351 reads

Being Fully Present and Mindful

Being Fully Present and Mindful

  • Bring your full presence, focus, and mindfulness to conversations by shedding distractions and mental clutter.
  • Tune into emotions, energy shifts, and nonverbal cues flowing underneath the surface.
  • Be aware of all dimensions of the interaction unfolding in the present moment. Presence enhances connection.

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273 reads

Cultivating Curiosity, Empathy and Openness

Cultivating Curiosity, Empathy and Openness

Approach conversations with genuine curiosity about the other's perspective, empathy for their experiences, and an openness to wherever the interaction leads organically.

Avoid preconceived notions or forcing a predetermined agenda. Let go of limiting assumptions. See each conversation as a discovery process.

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226 reads

Asking Thoughtful, Insightful Questions

Asking Thoughtful, Insightful Questions

Ask thoughtful, engaging questions that organically reveal motivations, elicit illuminating stories, draw out creative insights, and stimulate both parties' thinking.

Avoid assumptions. Let answers determine the direction to guide discussion and inspiration.

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198 reads

Deeply Listening with an Open Mind and Senses

Deeply Listening with an Open Mind and Senses

  • Listen deeply not just with your ears but all your senses, to fully understand context, emotion, and meaning below the surface.
  • Reflect back your understanding of insights shared to show you truly hear the person. Receive generously.

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182 reads

Expressing Ideas Clearly and Concisely

Expressing Ideas Clearly and Concisely

Express your own ideas concisely, vividly, and with compelling analogies and examples that crystallize understanding rather than overwhelming with pure data and verbosity.

Craft your words and messages to resonate at a core human level.

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173 reads

Establishing Shared Understanding and Meaning

Establishing Shared Understanding and Meaning

Establish shared understanding by synthesizing key facts, diverse ideas, and emotional sentiments expressed from both sides into collective meaning.

Leave space for co-creating unified understanding through two-way dialogue. 

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165 reads

Leaving Room for People's Self Discovery

Leaving Room for People's Self Discovery

Give space for people to think out loud, elaborate, and arrive at their own insights and breakthroughs through your receptive, non-judgmental presence.

Guide discovery through questions rather than forcing pre-determined conclusions.

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162 reads

Aligning on Shared Purpose and Mutual Outcomes

  • Take time to clarify shared purpose and mutually beneficial desired outcomes upfront to provide overall direction.
  • But also stay open to new value and possibilities that may emerge through the organic flow of your interactions and exchanges.

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164 reads

CURATED BY

matclar

Diplomatic Services operational officer

CURATOR'S NOTE

In Conversational Intelligence, Judith E. Glaser provides frameworks for elevating the quality of connections through mindfulness, empathy, and purposeful questioning. She offers communication tools to build trust.

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