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Conversations are the pathway to understanding and engagement that lead to good relationships.
Approach conversations with genuine curiosity about the other's perspective, empathy for their experiences, and an openness to wherever the interaction leads organically.
Avoid preconceived notions or forcing a predetermined agenda. Let go of limiting assumptions. See each conversation as a discovery process.
Ask thoughtful, engaging questions that organically reveal motivations, elicit illuminating stories, draw out creative insights, and stimulate both parties' thinking.
Avoid assumptions. Let answers determine the direction to guide discussion and inspiration.
Express your own ideas concisely, vividly, and with compelling analogies and examples that crystallize understanding rather than overwhelming with pure data and verbosity.
Craft your words and messages to resonate at a core human level.
Establish shared understanding by synthesizing key facts, diverse ideas, and emotional sentiments expressed from both sides into collective meaning.
Leave space for co-creating unified understanding through two-way dialogue.
Give space for people to think out loud, elaborate, and arrive at their own insights and breakthroughs through your receptive, non-judgmental presence.
Guide discovery through questions rather than forcing pre-determined conclusions.
Diplomatic Services operational officer
In Conversational Intelligence, Judith E. Glaser provides frameworks for elevating the quality of connections through mindfulness, empathy, and purposeful questioning. She offers communication tools to build trust.
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