Tony Xu - A Human and Math Problem - Deepstash
Ultimate Guide to Reducing Churn

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How to analyze churn data and make data-driven decisions

The importance of customer feedback

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Ultimate Guide to Reducing Churn

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Building a Marketplace at DoorDash

Building a Marketplace at DoorDash

The earliest version of DoorDash didn't begin with a full two-sided marketplace for consumers and dashers. They needed to prove the thesis that consumers wanted food delivered from restaurants that hasn't offered it before.

To do this, the founders only built the software for dashers and the restaurants. All orders were placed over the phone and answered by the early DoorDash team. They focused on providing a fast delivery experience instead of the best ordering experience.

This choice helped them narrow their initial scope and find their market fit.


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Attributes of Excellence

Attributes of Excellence

  1. They can go high-low, and they can really go to the lowest level of detail.
  2. They have a very strong bias for action, they have that get-going movement indoctrinated inside their bones.
  3. They're great recruiters because they recognize that it takes a team to win.
  4. They try to intentionally get 1% better every day. There's this humility that no matter what standard or benchmarks they've set for themselves are cleared, that there's always something that we can do better.
  5. They have great followership. That's actually my definition of leadership. It's not how many people report into you or how many people listen to you, it's how many people want to follow you.


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Tech enthusiast, engineering leader, family guy, podcast listener, market enthusiast, binge watcher, 🍕🍕🍕 lover

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