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These are 4 styles of communication that you need to know

These are 4 styles of communication that you need to know
It's probably safe to say you've left at least one meeting, call, or customer visit and thought to yourself, "What the heck was that person even talking about?" Clear and effective communication is one of the easiest ways to reduce workplace stress, boost productivity, and build better relationships with your coworkers.


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69% of managers

...say they’re uncomfortable communicating with employees. 

And that number is significantly higher when the roles are reversed.




Analytical communication style

Analytical communication style

An analytical communicator loves hard data, numbers, and specific language. 

They're usually wary of people who deal in vague language and strictly blue-sky ideas and get drained quickly when conversations move from logical to emotional.



Working with an analytical communication style


  • Provide as much detail upfront as possible
  • Set clear expectations
  • Give them space to work independently


  • Turning the conversation emotional;
  • Framing feedback on their work as criticism.



Intuitive communication style

Intuitive communication style

Intuitive communicators thrive on big-picture ideas and broad overviews that allow them to skip directly to what’s most important.

Linear order, step-by-step instructions, and deep dives into the details aren’t important. 



Working with an intuitive communication style


  • Stick to the main topic and keep it high-level;
  • Be prepared to answer follow-up questions;
  • Keep details to a minimum.


  • Too many details;
  • Taking their approach personally;
  • Making too big promises (they’ll latch onto the big picture and ignore the details of how hard it might be to pull off).



Functional communication style

Functional communication style

Functional communicators love the process: step-by-step guides, details, timelines, and thought-through plans. 

When talking to someone else, they want to go through each detail from start to finish to make sure nothing gets missed or glossed over.



Working with a functional communication style


  • Practice “active listening” by repeating what they’ve said and asking follow-up questions
  • Expect them to ask for details, even if you’re just brainstorming


  • Rushing them to get to the end or make a decision
  • Assume they support an idea 100% (their criticism or feedback will often be on the steps, not the overall strategy).



Personal communication style

Personal communication style

Personal communicators value connection, relationships, and emotional language above all. 

They're good listeners and often can help smooth over issues that more hard-lined communication styles cause.

When they dig into something, they care as much (or more) about the person saying it as what they’re saying.



Working with a personal communication style


  • Keep conversations light and casual
  • Not get offended if they ask how something made you “feel” or make a strictly work conversation personal.


  • Talking down to them or being overly pessimistic;
  • Try to contain the conversation to just stats and facts
  • Pressure them to do a deep dive into the details with you.




Communication during stressful times

Communication during stressful times

Uncertainty has a way to reveal everyone's strengths and weaknesses. During drastic uncertainty, employees will seek more information in order to achieve a sense of certainty. During this unsta...

Managing the passive communicators

  • Talk to them one-on-one. They will feel more comfortable opening up.
  • Offer multiple modes of communication. Instead of calling on them during a meeting, send them an email afterward.
  • Help them feel psychologically safe at work. Let your team know they won't face negative consequences for voicing their opinion respectfully.

Passive communicators battle to express their needs and stand by their convictions. This is because they want to avoid conflict. They may be silent during crucial meetings. If they do make a suggestion and it is challenged, they may say, "never mind then."

Managing the aggressive communicators

  • Outline and enforce boundaries. If they interrupt someone, step in and say, "Please let [Name} finish, and afterward, we'll give you time to speak too."
  • Give them a safe and healthy way to vent their anger. People under pressure are more likely to act out. Pull them aside for a one-on-one time to address their concerns.

Aggressive Communicators voice their opinions in a straightforward, often blunt way. They often interrupt others, take up significantly more time than others during meetings and don't take into account others' feelings or opinions.

3 more ideas

Cut all the contact

Keep your distance and don’t text, email, meet in person or call.

Cutting the ties for good when it’s over puts you on a faster path to healing.

  • Set up an “Emergency ...

Let Your Emotions Out

Cry, sob your eyes out, scream and yell. As long as it doesn’t hurt yourself or anybody else, find ways to release and let go of the pain you may be feeling. 

Listen to sad songs. Listening to sad songs can regulate negative emotion and mood as well as consolation. 

Accept the fact that it’s over

Coping with the end of a relationship is a little bit like a 12 step program. You will reach acceptance far sooner by staying away from that person.

Don’t over-analyze what could have been different. Your mission now is to get to the place where you aren’t battling with yourself about the way things are. Do this with compassion and don’t beat yourself up.

Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business

  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes

  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.