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Active Listening: The Master Key to Effective Communication
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Active listening
Is a technique for developing our ability to listen, to make a conscious effort to understand what people are really saying.
As a communication technique, it is used in many prof...
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Core components of Active Listening
- Comprehending: To communicate, we must first understand what the other person (or people) are actually saying.
- Retaining: To respond in an appropriate manner, w...
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Improving Active Listening skills
- Educate yourself on common cognitive biases and shortcuts;
- Avoid trying to respond immediately. Allow the other person time to finish speaking, then provide a considered response; ...
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How You Can Learn The #1 Persuasion Technique of FBI Hostage Negotiators - Barking Up The Wrong Tree
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Conversational Narcissism
Is to seek to hold the attention of a conversation on oneself. It occasionally manifests on the average person when we pretend to be listening, but we were really focusing on what we want to say.
Active Listening
Is to not judge or analyze what the person is saying at first. Just focusing on listening and trying to understand their perspective.
The Three Components of Active Listening
- Paraphrase: Consists of repeating at the speakers a summary of what they say, so they feel understood.
- Inquire: Obtain all the information that is relevant to the resolution of the issue.
- Acknowledge: Once the issue is made clear, communicate to your counterpart that you understand it.
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Listening requires mental work
Mistakes we make in conversations
- Evaluate: We judge what someone is saying and agree or disagree.
- Probe: We ask questions from our own frame of reference.
- Advise: We give counsel, advice, and solutions to problems.
- Interpret: We analyze others' motives and behaviors based on our own experiences.
What makes a great listener
- Asking great questions;
- Playing attention to the nonverbal communication;
- Forgoing taking detailed notes to pay better attention;
- Listening with the intent to understand, not the intent to respond;
- Making people feel heard;
- Following up on what matters.
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No One Listens Anymore
Most of us have encountered people around us, friends, family or colleagues, who aren't the best of listeners.
As the world gets more and more connected and complicated, listening is turning out to be a neglected aspect of communications. Whether it's the news on TV, where authentic talk hardly exists, or how a conversation is portrayed in movies, people don't see other people listening to something quietly and actively.
The 2016 Debacle
The Political landscapes across the globe were proving drastically wrong forecasts, with improbably wrong polling data.
The mainstream media, which is relying on social media for most of the data, was misleading because of it, and the political forecasters were not listening to what needed to be listened to.
Data-Driven Approach Backfires
By deriving polling data from social media and quoting trending soundbites from Twitter and Facebook, real voices that may not be trending and of any interest to politicians, lobbyists, activists or business interests are losing ground.