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Active listening
Is a technique for developing our ability to listen, to make a conscious effort to understand what people are really saying.
As a communication technique, it is used in many professional settings (counseling, training, therapy) but is also valuable for everyday life.
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Core Components of Active Listening
- Comprehending: To communicate, we must first understand what the other person (or people) are actually saying.
- Retaining: To respond in an appropriate manner, we must understand and retain what the other person has said.
- Responding: An active response should show that we understand what the other person has said, have paid attention to their words and also read their non-verbal cues.
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Improving Active Listening Skills
- Educate yourself on common cognitive biases and shortcuts;
- Avoid trying to respond immediately. Allow the other person time to finish speaking, then provide a considered response;
- Minimize conversational narcissism by keeping track of your use of pronouns(I, me);
- Seek to develop a clear picture of the other person’s logic;
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