How to Negotiate Using the FBI's 5-Step Hostage Strategy - Deepstash

deepstash

Beta

deepstash

Beta

Deepstash brings you key ideas from the most inspiring articles like this one:

Read more efficiently

Save what inspires you

Remember anything

How to Negotiate Using the FBI's 5-Step Hostage Strategy

https://www.inc.com/thomas-koulopoulos/how-to-negotiate-using-the-fbis-5-step-hostage-strategy.html

inc.com

How to Negotiate Using the FBI's 5-Step Hostage Strategy
I've often written about negotiation and how we undermine ourselves by buying into false narratives about how approach a negotiation. Sometimes that means adopting an us versus them mentality, which means someone must lose. Other times we try to compromise and meet halfway, which means both parties lose.

1

Key Idea

Save all ideas

FBI's 5-Step Negotiation Strategy

  1. Active Listening: Just defending your proposal puts you at odds with your counterpart. Listening "without judging" and ensuring the other knows you're doing so lets you under...

150 SAVES


VIEW

SIMILAR ARTICLES & IDEAS:

“In crisis situations, emotions can dictate a person’s actions at the detriment of rational thinking.”

Jeff Thompson

"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

The Goal In Law Enforcement Hostage Crisis Situations

To use communication skills to get a person to change from a negative behavior to a more desirable one.

5 more ideas

5 Steps for Effective Crisis Negotiation

  • Prepare for crisis: Good crisis-management plans predict and set mechanisms to deal with and minimize the effects of disputes.
  • Establish ground...

Characteristics of Crisis Negotiation

  • High stakes, including communication towards conflict resolution.
  • Unpredictable.
  • Heightened negative emotions, often leading to conflict escalation.
  • Multiple parties and teams are involved.

Empathy Mindset

  • Listening: Ask questions in with the goal to understand.
  • Appreciation: Show sincere appreciation and celebration of others’ contributions.
  • Self-Awareness: ...

Emotional Intelligence

Being aware of how your behavior affects others is at the heart of emotional intelligence.

This means building self-awareness, self-management, social awareness, and relationship management.

Effective Communication

Consider the following principles:

  • Intention: Know what you want to say and be clear about your objective. 
  • Organization: Take the time to organize your thoughts and deliver them in a straightforward way.
  • Framing: “I think, I feel” is much more effective than starting with “you,” which puts people on the defensive.
  • Affirmation:  Asking if the information makes sense may reveal a potential problem.