Learn more about communication with this collection
How to build positive relationships with colleagues and superiors
How to navigate office politics without compromising your values
How to handle conflicts and difficult situations in the workplace
Observe and recap
The Non-violent communication (NVC) process begins with neutral observation.
In conversations, this is most easily done by recapping what someone has said, without emotional input.
That means not attaching any judgment or “story” to your response.
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Describe emotions, not positions
For NVC, talk feelings, not issues.Â
The hard part in nailing this step is expressing only your own emotional turmoil, rather than translating your emotions into blame.Â
Describing feelings of concern, fear, heartbreak, rage, dismay, or confusion are useful.
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Identify needs
According to NVC teachings, all of the emotions we experience when we’re upset are connected to an unmet need, which is a requirement for contentment.
In a heated conversation, returning to identifying needs can remove roadblocks.
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Make a request
At a certain point in the conversation, it’s time to ask for concrete actions that would help satisfy a need.
These requests will arise organically when both sides are openly connecting. But the ask has to be in a moment of understanding between the parties, or else it risks falling flat.
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Origins of the non-violent communication method
Marshall Rosenberg developed a practical strategy for peaceful conflict resolution called non-violent communication.Â
By focusing on language and process, the theory goes, injured parties can shift the tone of their communication and spur collaboration.
This method is now used by companies, conflict negotiators, and personal therapists.
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