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Step-by-Step: How to Give and Receive Feedback at Work
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Negativity bias and feedback
And we remember criticism strongly but inaccurately. But although criticism is more likely to be remember incorrectly, we don’t often forget it - almost everyone remembers negative things more strongly and in more detail.
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Criteria for effective feedback
- The feedback provider is credible in the eyes of the feedback recipient;
- The feedback provider is trusted by the feedback recipient;
- The feedback is conveyed with good intentions;
- The timing and circumstances of giving the feedback are appropriate;
- The feedback is given in an interactive manner;
- The feedback message is clear;
- The feedback is helpful to recipient.
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SIMILAR ARTICLES & IDEAS:
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Negative vs. Positive Feedback
- Any negative feedback should be clear and timely yet not so harsh as to be pe...
For feedback to be effective...
- Be Specific;
- Be Immediate: you wait too long, it can have less impact and make it harder for the person to grasp exactly what needs changing;
- Tie Feedback to Goals: it gives the receiver a clear goal to work towards and reason why you’ve given them this feedback;
- Ensure Feedback Is Actionable;
- Use the Right Language;
- Don't avoid it: when feedback is given openly and honestly, it can be extremely valuable for your organization.
Plussing
Imagine an art director giving feedback to an animator on some sketches for Pixar’s next blockbuster movie and instead of saying something like “but the characters expression is all wrong,” they’ll frame it using more encouraging and creative words like and or what if: “what if we could make their expression more (enthusiastic, brazen, etc).”
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Negative Feedback
Why are people scared of Feedback
Normally people react with caution and fear towards negative feedback, but it is much better than no feedback at all.
Informing the colleague/subordinate/client/customer or individual about something that is not working, is always beneficial, and builds transparency and trust.
Check how it impacts the person
The fundamental goal of giving feedback is to help the person you’re giving it to. They should realize that you are not trying to make them feel bad, and this is an exercise to help make them better.
How it impacts each individual is going to be different so a tailor-made approach is required.
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Why We Give Criticism
- To help someone improve. Sometimes criticism is actual honest feedback.
- To see a change that we would like. If we regularly read a magazine or blog, for example, there mi...
Why Criticism Hurts or Angers
- The criticism is mean-spirited. If you use insulting or degrading language or put down the person in any way, they will focus on that, and not on the rest of the criticism.
- If you focus on the person instead of their actions, you will make them angry or defensive or hurt.
- They assume you’re attacking them. Some people can’t take criticism in a detached, non-personal way.
- They assume they’re right. Many people don’t like to hear that they’re wrong, whether it’s true or not.
How to Deliver Criticism Kindly
- Don’t attack attack, insult, or be mean in any way
- Talk about actions or things, not the person.
- Don’t tell the person he’s wrong.
- Don’t criticize at all. Give a positive suggestion instead.