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Negativity bias and feedback
Receiving criticism will always have a greater impact than receiving praise.
And we remember criticism strongly but inaccurately. But although criticism is more likely to be remember incorrectly, we don’t often forget it - almost everyone remembers negative things more strongly and in more detail.
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Criteria for effective feedback
- The feedback provider is credible in the eyes of the feedback recipient;
- The feedback provider is trusted by the feedback recipient;
- The feedback is conveyed with good intentions;
- The timing and circumstances of giving the feedback are appropriate;
- The feedback is given in an interactive manner;
- The feedback message is clear;
- The feedback is helpful to recipient.
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CURATED BY
"The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.”- John Maxwell
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