Don’t put yourself in a box

Sometimes it's best to let your customers do the retaining for you. Many companies are building communities around their brands and products, enabling customers to connect and share questions and experiences. For example, a company that sells baby products can create a Facebook page for parents t...

In times of uncertainty, if companies reduce headcount and leave positions open, they can miss out on filling critical needs and areas.

• Companies must invest in efforts to ensure their workforce has the new skills required by the digital world.
• Companies should ...

Companies that not only haven’t stopped hiring during the crisis but also secured the future of their top team players are the ones that are going to have the advantage in rolling out the most innovative products and services.

The r...