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Trust At Work
Trust is a conviction that is built slowly, through repeated interactions that take place over a long period of time.
Recent research suggests that our mass shift to working from home during the pandemic has started to corrode our trust in our colleagues.
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How Emotional Acknowledgment Influences Trust
- The simple act of verbally acknowledging how your coworkers are feeling can help you form deeper connections with them.
- Acknowledging negative emotions boosts trust more than acknowledging positive emotions. When you acknowledge negative emotions, people feel that you care more, and therefore are more willing to trust you.
- When someone acknowledges our emotions, rather than the situation, we feel more validated and humanized.
- If you mistakenly acknowledge a positive emotion (“You look calm”) when someone feels bad can really hurt trust.
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When Acknowledgement Doesn't Work
Emotional acknowledgment is a tactic that should be used thoughtfully — not all the time. If your coworkers believe your actions are motivated by selfish reasons, it will be less effective, as people will assume that you are acknowledging them only for personal benefit.
For instance, asking your boss what’s bothering them right before your performance review may be interpreted as manipulative.
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CURATED BY
“Talent wins games, but teamwork and intelligence win championships.”, Michael Jordan
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