"The most important thing in communication is hearing what isn't said."
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Similar ideas to peter f. drucker
Many leaders can mistake what is being stated as the entire information, neglecting the unspoken messages that are revealed by observing the body language of the subordinates and peers.
Paying attention to what isn't said can make a huge difference in the level of communi...
“Communication usually fails, except by accident.”
Osmo Wiio, a Finnish journalist, also made other laws of communication, such as:
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