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"The most important thing in communication is hearing what isn't said."
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If you see someone with a pacifying behavior when you speak about something, just note that the person is in a stressful state and change your approach to being with them.
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Other curated ideas on this topic:
Many leaders can mistake what is being stated as the entire information, neglecting the unspoken messages that are revealed by observing the body language of the subordinates and peers.
Paying attention to what isn't said can make a huge difference in the level of communi...
“Communication usually fails, except by accident.”
Osmo Wiio, a Finnish journalist, also made other laws of communication, such as:
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