Trust and power

In all your interactions, remain conscious of two factors: trust and power.

• A manager should consider whether their brevity is regarded as efficient or as a general lack of interest.
• We should be careful to express our appreciation. A handshake or smile used to give us those signals, but our gratitude is less evident in online communication. A simple remedy is to send a follow-up email after a virtual meeting to express that you valued someone's role or input.