The digital body language cues you send – or don't send

Research shows that about 60% to 80% of our in-person communication is non-verbal, such as pacing, pauses, gestures, and tone. All these cues bring energy and an emotional touch to our message.

• In the digital world, non-verbal language is expressed by punctuation and the use of emojis.
• Other signals will include greetings - if you include a"Hello" or just jump in, and how you end your message.
• In written exchanges, the timing of your response can cause anxiety. If you delay your answer, it may seem like a lack of interest.

Video calls have their own problems.

• In group calls, people could be asked to raise their hands before speaking or a moderator can ensure people stay on topic.
• It is not advisable to multitask during these calls or to allow yourself to be distracted. It is very obvious if you are busy looking down at your computer. 
• If you know there will be an interruption, such as an incoming phone call, it's more considerate to warn people in advance or to put a message in the chatbox.