Do you want to Ruin your Reputation FAST? Ignore your Customers

We all know how fast a comment (especially a negative comment) spread like a wildfire right?

A customer who is not satisfied with your work/services can tell it to their friends or worst, put your business's video on Facebook or Youtube, give a bad comment about you and that can cause a collapse in your likings and followers. 

Address these negative feedbacks as much as you gladly receive positive ones.

Also if customers can't find someone to talk to regarding their concerns, where do you think they'll go?