Would you believe that you can earn a lot more from your past clients rather than acquiring new ones?How can you nurture and address clients' questions if you are busy networking and scaling your business?Having reliable customer support can save you from the heartache of seeing your customers going to your competitors. Do you want to take it to the next level? "Reliable and Economical?"Virtual Assistants might be the right fit for you.

The business will suffer a BIG LOSS without a Customer Support

Leadership

We all know how fast a comment (especially a negative comment) spread like a wildfire right?A customer who is not satisfied with your work/services can tell it to their friends or worst, put your business's video on Facebook or Youtube, give a bad comment about you and that can cause a collapse in your likings and followers. Address these negative feedbacks as much as you gladly receive positive ones.Also if customers can't find someone to talk to regarding their concerns, where do you think they'll go?

Do you want to Ruin your Reputation FAST? Ignore your Customers

Put yourself in the shoes of your customers, do you want to be heard? Of course, you do! It's a great thing to feel that a business care right? Don't settle for customer service as a band-aid for customer concerns, make it a top priority to show that you really care by assigning a professional to do the job and engage with your clients.

Customers always want to know if the Business Cares for them

Allowing yourself to take back the time that you might be losing from mundane tasks such as customer support is a BIG LEAP towards your business scalability.Focusing your time and energy into activities that develop or enhances your products and services is a game changer for your business.Let your Customer Service Team handle your customers while you handle the things that send your business to the moon and beyond.

Time is an Entrepreneurs Best Friend

A human body can only do things in a specific amount of time and you can run out of motivation if you do everything in your business.Life will get to you, Government will chase you about your tax, Your son or spouse might need you at some point and your Business can get sick too.When all of these elements attack you at the same time, and you need to answer a call from a client?We both know that it's a disaster.So use your time wisely and free some of it whenever you can.

The Solopreneur Burnout Myth

<UL><LI><img width="1200" height="400" src="https://mycloudcrew.com/wp-content/uploads/2021/07/5-ways-your-business-can-suffer-without-the-help-of-a-customer-support-va.png" alt="" srcset="https://mycloudcrew.com/wp-content/uploads/2021/07/5-ways-your-business-can-suffer-without-the-help-of-a-customer-support-va-200x67.png 200w, https://mycloudcrew.com/wp-content/uploads/2021/07/5-ways-your-business-can-suffer-without-the-help-of-a-customer-support-va-400x133.png 400w, https://mycloudcrew.com/wp-content/uploads/2021/07/5-ways-your-business-can-suffer-without-the-help-of-a-customer-support-va-600x200.png 600w, https://mycloudcrew.com/wp-content/uploads/2021/07/5-ways-your-business-can-suffer-without-the-help-of-a-customer-support-va-800x267.png 800w, https://mycloudcrew.com/wp-content/uploads/2021/07/5-ways-your-business-can-suffer-without-the-help-of-a-customer-support-va.png 1200w"></LI></UL>From C-suite executives of large corporations to entrepreneurs of startups, every business leader can agree that customer service is an essential business asset. Without it, customer satisfaction can drop and repeat sales are highly unlikely, even if the business product or service is an outstanding one. But did you also know that customer service is an umbrella function covering <a href="https://www.paldesk.com/whats-the-difference-between-customer-service-customer-care-and-customer-support/" dir="ltr">two other types of customer service</a>? They are customer care and customer support. While all three client-centric processes focus on assisting customers, the interactions differ. Here are the key points to consider:<UL><LI>Customer service representatives interact transactionally and reactively with a customer who has a complaint.&nbsp;</LI><LI>Customer care officers come up with strategies and unique ways to increase a business patron’s loyalty.&nbsp;</LI><LI>Customer support staff use customer support channels to answer a customer’s questions and troubleshoot follow-up concerns.&nbsp;</LI></UL>More often than not, conglomerates employ different teams of customer service representatives, customer care officers, and customer support staff. As a startup founder or small-business entrepreneur, you can still maximise customer service as a business asset by outsourcing it and <a href="https://mycloudcrew.com/cloud-staffing/customer-support-specialist/" dir="ltr">hiring a customer support virtual assistant</a>. Customer support virtual assistants have the customer-centric skills of customer service representatives and the technical know-how of customer support staff. They know their way around crucial support channels, including voice, live chat, email, and social media. When you partner with a reputable outsourcing company, you gain access to a competent and talented pool of customer support virtual assistants who possess at least three years of customer service experience. The <a href="https://mycloudcrew.com/blog/5-reasons-why-its-smart-to-hire-a-customer-service-virtual-assistant/" dir="ltr">flexibility and cost benefits</a> are bonuses, too.&nbsp;If you decide to do every aspect of customer service yourself, you can miss opportunities to attract new clients and engage with repeat customers who impact your bottom line. There also other ways your business can suffer without the help of a customer support virtual assistant:&nbsp;&nbsp;&nbsp;<h3>1. Your business experiences high customer churn</h3>Retaining loyal clients is more affordable than attracting new customers, as proven by the <a href="https://blog.hubspot.com/service/what-does-cac-stand-for" dir="ltr">customer acquisition cost (CAC)</a>. Even when your business’ <a href="https://media.bain.com/Images/BB_Prescription_cutting_costs.pdf" dir="ltr">customer retention increases by as little as 5%</a>, your profit can go up by at least 25%. By not investing in customer support, especially an on-demand virtual staff that can provide extra support quickly, you won’t be able to address all of your customers’ concerns promptly. <a href="https://www.salesforce.com/resources/articles/customer-expectations/?sfdc-redirect=369" dir="ltr">Unmet expectations</a> lead to unhappy customer experiences, discouraging your patrons from coming back and supporting your business.&nbsp; &nbsp;&nbsp;<h3>2. Your brand’s image, reputation, and competitive edge suffer</h3><a href="https://www.salesforce.com/resources/articles/customer-expectations/?sfdc-redirect=369" dir="ltr">Customers use multiple support channels</a> to contact businesses. They also like to get in touch whenever it’s convenient for them. When any helpful customer support is not available at the point of contact, customers can share their frustrations on social media and tag your brand. You risk losing business as soon as a <a href="https://cmglocalsolutions.com/blog/yes-negative-reviews-can-impact-your-business-but-you-can-overcome" dir="ltr">negative review or comment gets posted online</a>. At the same time, you lose the trust of your existing customer base and allow your competitors to steal them away.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<h3>3. You lose out on customer experience insights that a professional and experienced customer support virtual assistant can offer</h3>Virtual customer support staff are experts in customer service. They’re comfortable and very familiar with seamless customer support processes and industry-standard tools. They also know how to decipher and evaluate customer insights that many invaluable processes and tools present. More importantly, the interactions between a customer support virtual assistant and a customer provide data-driven customer perceptions—data you can use to improve your company’s products, services, promotions, and overall goals.&nbsp;<h3>4. You lose focus on high-value and income-generating activities</h3>If your work calendar is full of tasks that experts can do instead, then these tasks become distractions that only waste your time. Once you outsource customer support to a customer support virtual assistant, you have more time to focus on your core competencies and pursue revenue-building objectives for your business.&nbsp;<h3>5. You may experience solopreneur burnout</h3>It’s understandable that you’re protective of your brand and believe that you can do all of the customer service functions yourself. As an entrepreneur, you do it all. But accomplishing every necessary task can soon become mundane and even stressful. The sooner you turn over your customer support channels to a customer support virtual assistant, the sooner you don’t burn out by constantly responding to customer queries day in, day out.&nbsp;Are you ready to take back your precious time so you can focus on what you do best and grow your business as stress-free as possible? Leave customer service to experienced customer service representatives and customer support staff. They can revolutionise the way your brand interacts with prospects and loyal customers. Best of all, an empowered and well-trained customer support virtual assistant protects your brand’s reputation and connects with your customers in a timely and professional manner.&nbsp;Need help with servicing your customers and giving them the contact support they need? Click here to learn more about how you can hire a <a href="https://mycloudcrew.com/cloud-staffing/customer-support-specialist/" dir="ltr">Customer Support Specialist</a> from My Cloud Crew.

Here are points to consider on how your business can suffer without effective customer support virtual assistant services.

Wise Entrepreneur

From C-suite executives of large corporations to entrepreneurs of startups, every business leader can agree that customer service is an essential business asset. Without it, customer satisfaction can drop and repeat sales are highly unlikely, even if the business product or service is an outstanding one. But did you also know that customer service is an umbrella function covering <a dir="ltr" href="https://www.paldesk.com/whats-the-difference-between-customer-service-customer-care-and-customer-support/">two other types of customer service </a>? They are customer care and customer support. While all three client-centric processes focus on assisting customers, the interactions differ. Here are the key points to consider:

<ul><li>Customer service representatives interact transactionally and reactively with a customer who has a complaint.  </li><li>Customer care officers come up with strategies and unique ways to increase a business patron’s loyalty.  </li><li>Customer support staff use customer support channels to answer a customer’s questions and troubleshoot follow-up concerns.  </li> </ul>

More often than not, conglomerates employ different teams of customer service representatives, customer care officers, and customer support staff. As a startup founder or small-business entrepreneur, you can still maximise customer service as a business asset by outsourcing it and <a dir="ltr" href="https://mycloudcrew.com/cloud-staffing/customer-support-specialist/">hiring a customer support virtual assistant </a>. Customer support virtual assistants have the customer-centric skills of customer service representatives and the technical know-how of customer support staff. They know their way around crucial support channels, including voice, live chat, email, and social media. When you partner with a reputable outsourcing company, you gain access to a competent and talented pool of customer support virtual assistants who possess at least three years of customer service experience. The <a dir="ltr" href="https://mycloudcrew.com/blog/5-reasons-why-its-smart-to-hire-a-customer-service-virtual-assistant/">flexibility and cost benefits </a>are bonuses, too.

If you decide to do every aspect of customer service yourself, you can miss opportunities to attract new clients and engage with repeat customers who impact your bottom line. There also other ways your business can suffer without the help of a customer support virtual assistant:

1. Your business experiences high customer churn

Retaining loyal clients is more affordable than attracting new customers, as proven by the <a dir="ltr" href="https://blog.hubspot.com/service/what-does-cac-stand-for">customer acquisition cost (CAC) </a>. Even when your business’ <a dir="ltr" href="https://media.bain.com/Images/BB_Prescription_cutting_costs.pdf">customer retention increases by as little as 5% </a>, your profit can go up by at least 25%. By not investing in customer support, especially an on-demand virtual staff that can provide extra support quickly, you won’t be able to address all of your customers’ concerns promptly. <a dir="ltr" href="https://www.salesforce.com/resources/articles/customer-expectations/?sfdc-redirect=369">Unmet expectations </a>lead to unhappy customer experiences, discouraging your patrons from coming back and supporting your business.

2. Your brand’s image, reputation, and competitive edge suffer

<a dir="ltr" href="https://www.salesforce.com/resources/articles/customer-expectations/?sfdc-redirect=369">Customers use multiple support channels </a>to contact businesses. They also like to get in touch whenever it’s convenient for them. When any helpful customer support is not available at the point of contact, customers can share their frustrations on social media and tag your brand. You risk losing business as soon as a <a dir="ltr" href="https://cmglocalsolutions.com/blog/yes-negative-reviews-can-impact-your-business-but-you-can-overcome">negative review or comment gets posted online </a>. At the same time, you lose the trust of your existing customer base and allow your competitors to steal them away.

3. You lose out on customer experience insights that a professional and experienced customer support virtual assistant can offer

Virtual customer support staff are experts in customer service. They’re comfortable and very familiar with seamless customer support processes and industry-standard tools. They also know how to decipher and evaluate customer insights that many invaluable processes and tools present. More importantly, the interactions between a customer support virtual assistant and a customer provide data-driven customer perceptions—data you can use to improve your company’s products, services, promotions, and overall goals.

4. You lose focus on high-value and income-generating activities

If your work calendar is full of tasks that experts can do instead, then these tasks become distractions that only waste your time. Once you outsource customer support to a customer support virtual assistant, you have more time to focus on your core competencies and pursue revenue-building objectives for your business.

5. You may experience solopreneur burnout

It’s understandable that you’re protective of your brand and believe that you can do all of the customer service functions yourself. As an entrepreneur, you do it all. But accomplishing every necessary task can soon become mundane and even stressful. The sooner you turn over your customer support channels to a customer support virtual assistant, the sooner you don’t burn out by constantly responding to customer queries day in, day out.

Are you ready to take back your precious time so you can focus on what you do best and grow your business as stress-free as possible? Leave customer service to experienced customer service representatives and customer support staff. They can revolutionise the way your brand interacts with prospects and loyal customers. Best of all, an empowered and well-trained customer support virtual assistant protects your brand’s reputation and connects with your customers in a timely and professional manner.

Need help with servicing your customers and giving them the contact support they need? Click here to learn more about how you can hire a <a dir="ltr" href="https://mycloudcrew.com/cloud-staffing/customer-support-specialist/">Customer Support Specialist </a>from My Cloud Crew.

Bite-sized knowledge
to upgrade
your career

5 Ways Your Business Can Suffer Without the Help of a Customer Support VA | My Cloud Crew

The business will suffer a BIG LOSS without a Customer Support

Do you want to Ruin your Reputation FAST? Ignore your Customers

Customers always want to know if the Business Cares for them

Time is an Entrepreneurs Best Friend

The Solopreneur Burnout Myth

IDEAS ABOUT

MORE LIKE THIS

Why technical support roles are crucial for business success?

The Increasing Demand for Virtual Assistants in the New Decade | My Cloud Crew

Customer Experience Stats to help you win in 2022

It's time to

READ

LIKE

A PRO!

Bite-sized knowledgeto upgradeyour career

5 Ways Your Business Can Suffer Without the Help of a Customer Support VA | My Cloud Crew

The business will suffer a BIG LOSS without a Customer Support

Do you want to Ruin your Reputation FAST? Ignore your Customers

Customers always want to know if the Business Cares for them

Time is an Entrepreneurs Best Friend

The Solopreneur Burnout Myth

IDEAS ABOUT

MORE LIKE THIS

Why technical support roles are crucial for business success?

The Increasing Demand for Virtual Assistants in the New Decade | My Cloud Crew

Customer Experience Stats to help you win in 2022

It's time to

READ

LIKE

A PRO!

Bite-sized knowledge
to upgrade
your career