We are designed as humans for community. We are designed to do life with others.
How can a leader enable this?
Building organizational rhythms that allow for connection and create a culture of mutual commitment and accountability.
But it’s important here that we don’t create false harmony or toxic positivity. We must lean into the principles of healthy relationships where candor ( the quality of being open and honest ) and integrity drive our interactions with one another.
MORE IDEAS FROM THE ARTICLE
You cannot force anyone to find personal fulfillment in their work, but you can create an environment that fosters it, by atrenting to the first four needs and thereby setting stage for this one to be achieved as well.
When team membes are fulfilled, they are fully utilizing their gifts with a team which they love, doing work that is fulfilling.
And the awesome part is that this fulfillment is contagious - it is actively reproducing in the other members. They notice other team members at different stages and are personally invested in helping everyone on the team move through the stages.
In order to find synergy and alignment, team members need to build trust and respect for one another, be self-aware and others-aware, and feel like they can actively bring their best work.
Basically this brings value and trust which leads to high commitment and an active contribution.
When team members are distracted because they don’t have the appropiate tools to do their work, it becomes difficult for them to contribute at a higher level.
What is expected of me?
As leaders, you need to provide clarity for:
This will give members a security and will define their role and place on the team.
When a person is promoted, they usually turn to different responsibilities and roles which requires completely different skills and insights.
Later on, the company will notice that they made a mistake in choosing the right person but will not want to admit it. As a result, the position will be maintained but will either end up unfilled due to voluntary resignation or imminent dismissal of the person.
The first requirement in most CS Ops positions is to establish a systemized way to capture your customer’s data.
Whatever system you have is a central source of truth that everyone in the organization or company can utilize. As a CS Ops leader, your role will be understanding and organizing the revealed data.
The next step is to use the data produced by the system to tell a story not only about your customers but also about your product and your company.
❤️ Brainstash Inc.