Before you share your thoughts, think about what the powerful person cares about. You’re more likely to be heard if you can connect your disagreement to a “higher purpose.”
State it overtly then, contextualizing your statements so that you’re seen not as a disagreeable underling but as a colleague who’s trying to advance a shared goal.
If you've ever worked closely with someone else in a work environment (so pretty much everyone), you've had a disagreement. Maybe you didn't agree with the current approach for tackling a project, or you weren't quite sold on the marketing of a new product.
Many find themselves arguing with someone on the Internet, especially in these days fraught with political tensions. A great tool, the web also seems to drive dispute. It is also a reflection of the larger reality, where divisiveness has spread throughout our society.
Imagine you're having a conversation with your boss, making your case for a raise. Or maybe you're speaking with a major client, proposing a new program implementation. Now imagine that during the conversation, the person you're speaking to is checking email, flipping through a notebook, or texting away on his or her cell phone.
We have many things screaming for our attention every minute of the day and we often trick ourselves into believing they’re more important than a conversation unfolding right in front o...
With proper listening you’ll have a crystal clear understanding of the conversation and demonstrate to speakers that you’re invested in what they have to say.
Being a good listener is one of the most potent things you can do to increase your influence and likeability. It is also one of the top skills employers seek in potential and current employees, and it’s correlated with perceived ability to lead.
Push other activities from your mind, and be present in the discussion. This tells the other person that you’re ready for the conversation.
Keep a neutral expression that simply says, “I’m listening.” We tend to physically react to what we hear and it disrupts our ability to listen and the other person’s ability to be heard.
Offer uninterrupted speaking time. Well-intended or not, interruptions makes effective communication impossible.
Repeat back succinctly and ask validating questions to make sure you heard the speaker correctly.
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