Communication techniques for difficult times
... to help you connect with, motivate, and build trust with your employees:
- Send out situational information that is clear and measured about what you are doing about the business, and what employees could do to help.
- Let your employees ask questions: Asking them makes them "feel" heard.
- Tell stories: Stories are a powerful way to make people feel they are part of a shared culture.
- Leverage symbols: Look out for new symbols that can impart the meaning of hope.
- State and restate your vision: A strong and consistent company vision helps your team members feel like they're building something great.
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