Communication techniques for difficult times
... to help you connect with, motivate, and build trust with your employees:
- Send out situational information that is clear and measured about what you are doing about the business, and what employees could do to help.
- Let your employees ask questions: Asking them makes them "feel" heard.
- Tell stories: Stories are a powerful way to make people feel they are part of a shared culture.
- Leverage symbols: Look out for new symbols that can impart the meaning of hope.
- State and restate your vision: A strong and consistent company vision helps your team members feel like they're building something great.
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Empathy and teamwork
When a boss is yelling at people or being short with them, talk to them behind closed doors and say, "Hey, you were really short with us in the meeting. Are you OK?" Try and get across that you think they're acting out of character and you want to check on them.
Effective Communication Principles
- Intention: Know what you want to say and be clear about your objective.
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How much to ask for
- Look at what your role pays industrywide. Online tools can help you learn what the median pay is for industry, position, and location.
- Avoid asking your colleagues what they're paid.
- Avoid asking for an outlandish increase.
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