Communication techniques for difficult times - Deepstash
Happiness At Work

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Happiness At Work

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Communication techniques for difficult times

... to help you connect with, motivate, and build trust with your employees:

  • Send out situational information that is clear and measured about what you are doing about the business, and what employees could do to help.
  • Let your employees ask questions: Asking them makes them "feel" heard.
  • Tell stories: Stories are a powerful way to make people feel they are part of a shared culture.
  • Leverage symbols: Look out for new symbols that can impart the meaning of hope.
  • State and restate your vision: A strong and consistent company vision helps your team members feel like they're building something great.

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Leadership during a crises

No matter how well you run a business, external forces will test you, your culture, and your resolve.

Your employees will be watching to see how confident you are, how clearly you see the situation, and signs that everything will be OK.

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maliat

I love creating music, coffee, and film. Always strive for perfection.

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Empathy and teamwork

When a boss is yelling at people or being short with them, talk to them behind closed doors and say, "Hey, you were really short with us in the meeting. Are you OK?" Try and get across that you think they're acting out of character and you want to check on them.

Guiding principles for a crisis response

  • Part of the response is to hold performance and growth check-ins to acknowledge the contribution each employee is making and help them manage their longer-term professional goals.
  • Err on the side of overcommunicating. Create a communication plan and be consistent. E.g., a daily ema...

Don't Tell Yourself Stories - Day 211

  • Epictetus points out, there is no reason to tell stories about your past. It's boring, annoying, and self-absorbed. It might make you feel good to dominate the conversation and make it all about you, but how do you think it is for everyone else? Do you think people are really enjoying your l...

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