Causes and dangers of work conflict - Deepstash

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4 Tips to Become a Master at Managing Conflict at Work

Causes and dangers of work conflict

Causes and dangers of work conflict
  • Causes. Anything from competition, manipulative individuals, bruised egos, jealousy, blame games, unfair handling by superiors, to miscommunication and misunderstandings.
  • Dangers. Include Infighting among staff, a loss of morale and loyalty to the employer, a destructive work atmosphere, anger and gossip among staff, barriers between individuals and teams, power struggle, non-co-operation, and a high attrition rate, particularly of efficient and effective staff.

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Interpersonal Issues

When it happens in the workplace, it can reduce productivity and make a dent in morale. 

It takes on the shape that one person, or a group of people, frustrates or hampers another person...

Types of Interpersonal Conflict
  • Policy Conflicts: disagreements about how to deal with a situation that affects both parties. 
  • Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
  • Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.
What Causes Interpersonal Conflict
  • Frustration and stress
  • Misunderstandings
  • Lack of planning
  • Bad staff selection
  • Poor Communication
How Navy SEALs manage stress
Navy SEALs face some of the most difficult situations any human could encounter. Because of this, they've developed ways to apply the emerging science of grit, resilience, and emotional regulation...
A simple exercise for calm

It's called box breathing or four-square breathing.

Here's how it works:

  • Breathe in for four seconds.
  • Hold the air in your lungs for four seconds.
  • Exhale for four seconds.
  • Hold your breath, lungs emptied, for four seconds.

Box breathing improves your ability to regulate your emotions and help you feel more in control and able to deal with challenges.

Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...

Effective Communication is vital in business
  • It helps to create effective brand messaging.  It determines how your brand is perceived and also builds trust with customers.
  • Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience."  Microsoft’s 2016 Global State of Customer Service Report.
  • It enables positive team relationships.  Effective communication helps to unite teams and create a safe environment to express themselves.
  • It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.

Worst Communication Mistakes
  1. Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
  2. Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
  3. Assuming Instead of Asking More Questions.
  4. Using Negative Tone. Choose words carefully to eliminate negative reactions.
  5. Avoiding Difficult Conversations.

  6. Reacting, Not Responding.

  7. Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.