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4 Tips to Become a Master at Managing Conflict at Work

Causes and dangers of work conflict

Causes and dangers of work conflict
  • Causes. Anything from competition, manipulative individuals, bruised egos, jealousy, blame games, unfair handling by superiors, to miscommunication and misunderstandings.
  • Dangers. Include Infighting among staff, a loss of morale and loyalty to the employer, a destructive work atmosphere, anger and gossip among staff, barriers between individuals and teams, power struggle, non-co-operation, and a high attrition rate, particularly of efficient and effective staff.

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4 Tips to Become a Master at Managing Conflict at Work

4 Tips to Become a Master at Managing Conflict at Work

https://www.communicaid.com/communication-skills/blog/communication-skills-2/managing-conflict-in-the-workplace/

communicaid.com

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Key Ideas

Causes and dangers of work conflict

  • Causes. Anything from competition, manipulative individuals, bruised egos, jealousy, blame games, unfair handling by superiors, to miscommunication and misunderstandings.
  • Dangers. Include Infighting among staff, a loss of morale and loyalty to the employer, a destructive work atmosphere, anger and gossip among staff, barriers between individuals and teams, power struggle, non-co-operation, and a high attrition rate, particularly of efficient and effective staff.

How to deal with conflict

  • Recognise, understand and deal with conflict – it will not resolve itself
  • Never be seen as subjective or having favourites
  • Be seen as fair and consistent
  • Always have a clearly defined code of conduct with an understanding that breaking this will not be tolerated
  • Know when to come down firmly and when to hold back
  • Deal with the behaviour and the situation without attacking the identity of the individual

Benefits of dealing with conflict

  • Higher staff morale
  • Better staff retention
  • Higher productivity
  • Financial gain
  • Healthy work environment
  • Effective team work

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Interpersonal Issues

When it happens in the workplace, it can reduce productivity and make a dent in morale. 

It takes on the shape that one person, or a group of people, frustrates or hampers another person...

Types of Interpersonal Conflict
  • Policy Conflicts: disagreements about how to deal with a situation that affects both parties. 
  • Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
  • Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.
What Causes Interpersonal Conflict
  • Frustration and stress
  • Misunderstandings
  • Lack of planning
  • Bad staff selection
  • Poor Communication

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Accommodating
It entails giving the opposing side what it wants. 

The use of accommodation often occurs when one of the parties wishes to keep the peace or perceives the issue as minor. Employees who ...

Avoiding

This strategy seeks to put off conflict indefinitely. By delaying or ignoring the conflict, the avoider hopes the problem resolves itself without a confrontation.

Those who actively avoid conflict frequently have low esteem or hold a position of low power.

Collaborating

Collaboration works by integrating ideas set out by multiple people. The object is to find a creative solution acceptable to everyone. 

Collaboration, though useful, calls for a significant time commitment not appropriate to all conflicts. 

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