How to deal with conflict

  • Recognise, understand and deal with conflict – it will not resolve itself
  • Never be seen as subjective or having favourites
  • Be seen as fair and consistent
  • Always have a clearly defined code of conduct with an understanding that breaking this will not be tolerated
  • Know when to come down firmly and when to hold back
  • Deal with the behaviour and the situation without attacking the identity of the individual

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