Closing note -> Research is always open-ended

There's always something more to read that can potentially give you more insight. There is seldom a point that will tell you you're done.

Because research is open-ended, it can be hard to keep up It is helpful to decide upfront how much time you want to commit to r...

Being a good listener is not about getting the facts about what made them upset. It is to be supportive, offer encouragement, and empathize.
Ask open-ended questions to communicate that you're interested in them. Avoid questions beginning with 'Why' and use 'What' or 'How' instead....

A mediation mindset is a place for trying to get to the root of an issue. That might mean proceeding without an agenda and just trying to learn more. 

Use open-ended questions: "Can you tell me why?” Keep the questions to six words or fewer. And don’t think too much. Just...