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How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
A mediation mindset is a place for trying to get to the root of an issue. That might mean proceeding without an agenda and just trying to learn more.
Use open-ended questions: "Can you tell me why?” Keep the questions to six words or fewer. And don’t think too much. Just be curious.
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Good communication is a full-body experience. It’s how we breathe. It’s our tone. It’s our gestures.
Cultivate habits like keeping an open expression, avoid defaulting to crossed arms, and taking deep breaths to help change the tenor of an interaction.
When we are in conflict, our view of the other person becomes so narrow that we do not see them as a fleshed-out person.
Try to assume that the other person is acting in good faith. That baseline assumption can get you through plenty of instances of misplaced tone and timing.
Our response to difficult conversations is neurologically the same response to fear: the fight, flight, or freeze response.
When you feel that internal escalation, think, “Oh this is really interesting, what’s happening is my reptilian brain is taking over. Just that aware...
One of the traps of digging into hard conversations is a desire to get to a copacetic place where everyone feels better.
Head for the fiery core of the issue. Find the pain points. And, before getting wrapped up in resolving, acknowledge how they’re affecting everyon...
To avoid miscommunication, repeat or summarize their words back to them in a form like, “What I’m hearing you say is…” It creates a feedback loop that allows someone to course correct or dial it back.
Working with people is hard enough, being a boos is not enough. Being a leader is what we should strive for.
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While there are plenty of situations where closed-ended questions are appropriate, couples who consistently communicate with open-ended questions, to spark “big talk,” show that they have a sincere interest in their partners and want to create closeness.
Being a good listener is not about getting the facts about what made them upset. It is to be supportive, offer encouragement, and empathize.
Ask open-ended questions to communicate that you're interested in them. Avoid questions beginning with 'Why' and use 'What' or 'How' instead....
Whena customer asks for help it's always a good idea to ask open-ended questions because usually when the customer calls their first thought may be just the tip of the iceberg.
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