Unsing open-ended questions

Avoid questions you can answer “yes” or “no”. They are closed-ended, don’t generate discussion and they rarely yield any insight. 

By asking open-ended questions, you get far more interesting insights. They invite reflection and start discussions.

While there are plenty of situations where closed-ended questions are appropriate, couples who consistently communicate with open-ended questions, to spark “big talk,” show that they have a sincere interest in their partners and want to create closeness.

A mediation mindset is a place for trying to get to the root of an issue. That might mean proceeding without an agenda and just trying to learn more. 

Use open-ended questions: "Can you tell me why?” Keep the questions to six words or fewer. And don’t think too much. Just...