Saying No for the right reasons: a framework
Learning how to say no can be a tough skill to acquire. No one wants to upset or disappoint colleagues and bosses, or worse, turn down crucial career opportunities.
- Assess the ask. Ask questions to get critical details about the request, determine the costs and benefits, and to clarify any details that might seem fuzzy.
- Give a well-reasoned, thoughtful, and well-delivered no. A bad no happens when you haven’t properly assessed the request, let personal biases influence your decision or simply say no because you are overcommitted to other things.
- Give an effective yes if no is not the answer.
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