YODA

Whenever we suffer, especially for long periods of time, at first we believe it is because of something outside of us — something we hate. And if we make it past that emotion, we find below that hate is a rumble of anger, and certainly something we have held on to for far too long.

• Emotion predicts action: A negotiator wants to know what you're thinking and will carefully track your emotion for clues. Choreographed emotions will call your opponent's bluff.

• The  power of anger: For the opponent to concede to your demands, ...

Anger leads us to poor decisions, regrettable behavior, or hurt feelings. However, some anger leads to more significant consequences, like strained relationships or legal trouble.

The key to dealing with your anger more effectively is to understand how it works.