Own it

If you’re wrong, don’t shy away or hope it just goes away. 

Take responsibility for your actions, be sincere, and work to make the other person feel accounted for and reassured that you’ll behave better next time. 

Time is your ally or enemy, depending on how you plan your schedule. Start early, give yourself breathing room, and set small goals for yourself.

Defensiveness sabotages your ability to be a good listener. People become defensive when they feel threatened in a relationship.

The best way to avoid defensiveness and continue to listen well, even when you're upset, is to practice validating your own emotions. Say to yourself tha...