Learn more about personaldevelopment with this collection
Conflict resolution
Motivating and inspiring others
Delegation
Take responsibility for whatever you did and understand the possible impact.
Give yourself room to be wrong, and don't defend yourself in hindsight. Defensiveness is your number one enemy.
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503 reads
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Pinpoint how did the mistake happen and where things went wrong. Then ask yourself what you can do to fix the problem.
Assess if you need help or you can fix it on your own. Don't try to sweep it under the rug--that could backfire.
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306 reads
Expect to make public apologies.
Use them to cure yourself and your whole company of being defensive. Of course, do whatever you can to not repeat a failure.
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344 reads
Taking responsibility means sacrificing your pride, not pumping your ego. It also means showing trust in people to help you.
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363 reads
Communicate the mistake to those affected or to those who can help, in ways that appeal to people's humanity.
Be sincere. Show that you care to fix it. Be honest about your struggles.
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280 reads
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Time is your ally or enemy, depending on how you plan your schedule. Start early, give yourself breathing room, and set small goals for yourself.
If you’re wrong, don’t shy away or hope it just goes away.
Take responsibility for your actions, be sincere, and work to make the other person feel accounted for and reassured that you’ll behave better next time.
Defensiveness sabotages your ability to be a good listener. People become defensive when they feel threatened in a relationship.
The best way to avoid defensiveness and continue to listen well, even when you're upset, is to practice validating your own emotions. Say to yourself tha...
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