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Be proactive about solutions

Be proactive about solutions

Pinpoint how did the mistake happen and where things went wrong. Then ask yourself what you can do to fix the problem.

Assess if you need help or you can fix it on your own. Don't try to sweep it under the rug--that could backfire.

@emmm19

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Own it

Take responsibility for whatever you did and understand the possible impact. 

Give yourself room to be wrong, and don't defend yourself in hindsight. Defensiveness is your number one enemy.

Communicate with those affected

Communicate the mistake to those affected or to those who can help, in ways that appeal to people's humanity.

Be sincere. Show that you care to fix it.  Be honest about your struggles.

Public apologies

Expect to make public apologies.

Use them to cure yourself and your whole company of being defensive. Of course, do whatever you can to not repeat a failure.

Trust people to help you

Taking responsibility means sacrificing your pride, not pumping your ego. It also means showing trust in people to help you.

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RELATED IDEAS

Personal responsibility

It means not seeking others to blame for what happens in your life and being able to respond to challenges personally.

Being aware that your decisions have a direct impact on your life’s events is what personal responsibility is all about.

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IDEAS

When you make mistakes, make a point of teaching others what you've learned. Doing so builds connection and trust. 

The best leaders are the great teachers, coaches, and guides who show us the way after they have been down that path.

Facing mistakes often takes us straight to the heart of our fears. And when we experience and face those fears, they can disappear. 

When we are stuck and admit that we can't do it alone it sends a signal and opens the door for help to show up. People, resources, and solutions will appear, especially when we ask for help.