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Communicate with those affected

Communicate with those affected

Communicate the mistake to those affected or to those who can help, in ways that appeal to people's humanity.

Be sincere. Show that you care to fix it.  Be honest about your struggles.

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Taking responsibility means sacrificing your pride, not pumping your ego. It also means showing trust in people to help you.

Expect to make public apologies.

Use them to cure yourself and your whole company of being defensive. Of course, do whatever you can to not repeat a failure.

Pinpoint how did the mistake happen and where things went wrong. Then ask yourself what you can do to fix the problem.

Assess if you need help or you can fix it on your own. Don't try to sweep it under the rug--that could backfire.

Take responsibility for whatever you did and understand the possible impact. 

Give yourself room to be wrong, and don't defend yourself in hindsight. Defensiveness is your number one enemy.

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Personal responsibility

It means not seeking others to blame for what happens in your life and being able to respond to challenges personally.

Being aware that your decisions have a direct impact on your life’s events is what personal responsibility is all about.

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Acknowledge your mistakes

Never try to cover up or blame others for what went wrong. If you messed up, admit it and own it. 

Admitting your mistakes earns you the respect of those you lead and makes your leadership human.

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Noticing and admitting our mistakes helps us get in touch with our commitments--what we really want to be, do, and have. 

Working on possible solutions, redefining what we want or expect, or reexamining our values or goals can lead us to more clarity about our path.

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