Learn more about personaldevelopment with this collection
Conflict resolution
Motivating and inspiring others
Delegation
Communicate with those affected
Communicate the mistake to those affected or to those who can help, in ways that appeal to people's humanity.
Be sincere. Show that you care to fix it. Be honest about your struggles.
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280 reads
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Be proactive about solutions
Pinpoint how did the mistake happen and where things went wrong. Then ask yourself what you can do to fix the problem.
Assess if you need help or you can fix it on your own. Don't try to sweep it under the rug--that could backfire.
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306 reads
Public apologies
Expect to make public apologies.
Use them to cure yourself and your whole company of being defensive. Of course, do whatever you can to not repeat a failure.
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345 reads
Trust people to help you
Taking responsibility means sacrificing your pride, not pumping your ego. It also means showing trust in people to help you.
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363 reads
Own it
Take responsibility for whatever you did and understand the possible impact.
Give yourself room to be wrong, and don't defend yourself in hindsight. Defensiveness is your number one enemy.
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503 reads
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Other curated ideas on this topic:
Communicate Your Respect
Your respect will impact your partner more when you communicate it well. Let them know what you admire about them. Show them how happy you are when they accomplish something that impresses you.
You can communicate through words or looks of approval.
Be proactive about solutions
Pinpoint how did the mistake happen and where things went wrong. Then ask yourself what you can do to fix the problem.
Assess if you need help or you can fix it on your own. Don't try to sweep it under the rug--that could backfire.
Internal and external frames of reference
- When trying to communicate effectively with someone who has an internal frame of reference, appeal to the things they know about themselves. Tie your communication to a personal fact you already know about that person.
- Those with an external frame of reference want to hear ...
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