Ask for stories, not answers - Deepstash

Ask for stories, not answers

One way to get beyond small talk is to ask open-ended questions. Aim for questions that invite people to tell stories, rather than give bland, one-word answers.

Instead of . . .

“How are you?”

“How was your day?”

“Where are you from?”

“What do you do?”

“What line of work are you in?”

“What’s your name?”

“How was your weekend?”

“What’s up?”

“Would you like some wine?”

“How long have you been living here?”

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IDEAS CURATED BY

solitarycell

you don't know what you don't know. ~ Socrates

The idea is part of this collection:

How to Run an Effective Meeting

Learn more about communication with this collection

How to set clear objectives

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Similar ideas to Ask for stories, not answers

How to get beyond small talk

Ask open-ended questions that invite people to tell stories, rather than one-word answers.

Instead of "How was your day?" try, "What did you do today?" Other open-ended questions to try:

  • "What's your story?"
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How to ask better questions

  • Ask open-ended questions: they unlock more information from people
  • Ask “why” 3 times:  the easiest way to deepen the level of a conversation
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Good Customer Discovery Questions

Customer Discovery questions are open-ended & nonspecific. You are letting the customer lead the conversation & tell you about their struggle. Example questions:

  • Tell me how you currently do _____________________.
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