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Be Authentic

According to research, when dealing with people who are not authentic, we often walk away feeling uncomfortable or manipulated and our blood pressure rises.

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Focus On The Positive Parts

We tend to focus on giving employees critical feedback. But, by focusing on their weaknesses, we only create competence. By focusing on their strengths, we create excellence.

Give equal measures of positive and negative feedback. We usually gloss over the strengths, but...

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434 reads

Emphasize Collaboration

Be objective when you speak about a negative event. Rather than placing blame or evaluating the problematic situation, describe it and its consequences, and suggest acceptable alternatives.

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432 reads

9. Pay Attention

Our minds often wander and we're not present in the moment, with the people in front of us. 

When you are not fully present, you are less likely to hear, understand and respond skillfully.

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320 reads

Control Your Voice

We are acutely aware of the voices of people we consider important, and the way we feel about another person shifts the way we speak. The tone of our voice, more than the words themselves, can give away how we feel.

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413 reads

More Positive Than Negative Feedback

High-performing organizations deliver roughly five times as many positive statements (supportive, appreciative, encouraging) as negative ones (critical, disapproving, contradictory). That’s because our brains focus on negative feedback more than positive feedback.

Correct your emp...

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620 reads

Maintain Eye Contact

You can predictably determine someone’s emotions from their gaze. Eye contact is the crucial first step for resonance, or a person’s ability to read someone else’s emotions.

Make and maintain eye contact when you’re giving someone feedback.

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439 reads

Show Compassion

Rather than seeing the feedback situation as “work” or a hassle, see it as an opportunity to connect with someone who has their own needs and pain. By remembering the common human experience, you’re more likely to bring kindness and compassion into the conversation.

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398 reads

Take An Easy Posture

The way you sit — slumped or sitting tall, arms open or crossed — transmits a message. Having your chest open, arms uncrossed, making sure to keep nodding, smiling, and vocalizing (saying things like “mm-hmm” and “yes”) will make people feel more connected to you.

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364 reads

Be Aware Of Your Facial Expression

Someone’s smile activates the smile muscles in your own face, while their frown activates your frown muscles. We can discern whether someone is smiling even if we can’t see them.

Your smile is something to think about even if you are delivering feedback over the phone. Smile appropriatel...

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377 reads

Breathe

Stress or anger makes us breathe quickly and shallowly, and when tired or exasperated, we are more likely to sigh. Similarly, we may feel annoyance coming from someone who sighs a lot.

Before your conversation, take some deep, calming breaths, breathing out longer than you breathe in. Ex...

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313 reads

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val_yy

Currently in love with cycling. Obsessed with creating helpful stuff.

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Why we connect with others better when they're vulnerable

Why we connect with others better when they're vulnerable

Research shows we feel more comfortable around people who are vulnerable because they seem authentic. When we recognize someone as being inauthentic or "putting on airs", it makes us uncomfortable and we feel less connected to them.

This seems to come from a basis of trust.

It's not j...

Authentic Motivation

Authentic Motivation

Why we set our goals matters. If it is out of fear or social expectations, then they are not going to last.

Authentic values are what helps achieve our goals, as there is a never-ending supply of willpower when we are doing what aligns with our innermost core.

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