Effective Communication Principles

  • Intention: Know what you want to say and be clear about your objective. 
  • Organization: Take the time to organize your thoughts and deliver them in a straightforward way.
  • Framing: “I think" and "I feel” are much more effective than starting with “you,” which puts people on the defensive.
  • Affirmation: Do people understand what you are saying? Asking if information makes sense may reveal a potential problem. 

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