Process
A process is a formal, well-structured communication vehicle. It can be a heavily engineered six-sigma process or it can be a well-structured regular meeting. The size of the process should be scaled up or down to meet the needs of the communication challenge that it facilitates.
For new companies, here are a few things to keep in mind:
- Focus on the output first: what should the process produce?
- Figure out how you’ll know if you are getting what you want at each step:
- Engineer accountability into the system – Which organization and which individual is responsible for each step?
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