Try to appear open-minded

Even if you’re pretending. Listen to what they have to say and take it in. Don’t shake your head while they talk, cut them off mid-sentence, or look away like you don’t care about what they’re saying.

If you appear to be giving the other side’s position a thoughtful review, then the solu...

• Be curious about the other person.
• Your smile and will go a long way toward a positive first impression.
• Listen, then show you were listening.  
• Talk about your business in a casual, non-salesy way.
• Research attendees and come pr...

• You should always be asking for peer review on a people management problem before you take action, whether that’s from your own manager or your HR team.
• Don’t blame, own. As a manager, it’s all too easy to abdicate responsibility and blame the per...