Learn more about communication with this collection
How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
Quoting incorrect information weakens your point, which is essentially an automatic loss.
Check your facts and avoid yelling about any old thing. If you aren't sure about something, you can always say, "I'd need to look into that."
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The best way to keep an argument calm is to be as kind as possible. Respectfully acknowledge the other person's viewpoint, even if you don't agree with it.
Say things like "I see what you're saying there," or "That's a good point."
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The key to successful persuasion is to show how and why something matters in relation to that person's life and experience.
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Losing your temper will only anger the other person, which will heighten the argument.
If you can keep things calm, you might even be able to stop the argument.
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Step into the mind of the person you are arguing with and see their view.
This allows you to figure out what is influencing them and you can come back with a powerful counter-argument.
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If the other person is truly getting out of control, it's often best to disengage. A perfect phrase to drop is: 'If you say so.'
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During an argument, think like a salesperson and try to be as persuasive as possible. Facts don't persuade, emotions do.
To pull on the other person's heartstrings, toss in some imagery or relate the story back to them. Hopefully, they'll calm down and see things your way.
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Saying things like 'I understand why you'd feel that way...' or 'Anyone would feel like that in the same situation' validates the other person's emotions and completely disarms them.
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Go back to the concept of talking with someone rather than talking to someone.
It can help keep the other person cool, which pretty much always means you've won the argument.
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Words like "everybody, always, never" are broad generalizations.
They make your point unbelievable, while also angering whoever you're talking to.
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Instead of casting blame and saying things like "you did this" and "you did that," try using "I" statements.
An 'I' statement stops people from becoming defensive when bringing up a topic of concern.
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Perhaps you are eighteen years old. What have you done so far? Have you spend so much time trying to please your friends that don't know who you are or what your life is about? If so, you aren't doing yourself any favours. You aren't fulfilling your purpose. You may say you are just reacting to "...
Unchecked self-talk can easily turn into self-delusion. The stories we create almost always make you look like the good guy and cannot be termed as objective.
If you are not sure if you’re speaking too fast or too slow, copy and paste a 160-word passage into a word processor. Read the excerpt aloud at your normal speed while recording yourself. It should take about a minute.
A normal conversation should take about 155 to 175 words per minut...
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