Avoid Using Exaggerations

Accusations such as “you always…” or “you never…” drain the flavor out of a relationship, making your partner feel like a zero. 

Use criticism with pin-point accuracy and avoid the collateral damage that comes from the sweeping generalizations.

Whenever we hear the ‘I need…’ words, we all tend to get a bit irritated by this way of being requested to provide something that always seems of the most utter importance.

On the other hand, there are expressions which could easily replace the ‘ I need…’ while giving the other p...

While ‘I can’t’ can make your clients suddenly become unsure of having made a good choice when going for your company, alternative ways of stating that, even though you are not able to do something, but you are nevertheless going to solve the issue one way or another, can make the difference for ...