Try To Politely Disengage
If the other person is truly getting out of control, it's often best to disengage. A perfect phrase to drop is: 'If you say so.'
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Steve Job's effectiveness boiled down to this:
He inspired team members first so that they were driven to live up to his exacting standards when the situation called for it.
Get this equation backwards and you will wonder why your employees disengage or drop out when you present tough challenges.
Words frame your sense of empowerment and control
“I don’t” is experienced as a choice, so it feels empowering. “I can’t” isn’t a choice, is a restriction.
In other words, the phrase "I don't" is a psychologically empowering way to say no, while the phrase "I can't" is a psychological...
Say "no" to almost everything
Overworked and overburdened is a recipe for unhappiness. So if you want to be happy, get some quick wins by saying no.
But say no the right way: say "I don't." Using the phrase "I don't" is more effective than saying "I can't."
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