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Top 7 TED Talks On Customer Success

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The importance of empathy in customer success

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Top 7 TED Talks On Customer Success

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Give away stuff to newbies

My website is really just me running back to the newbie lands and giving away what I can. I could put my advice in a book and charge $15.95 for it, but I see it as the take-a-penny, leave-a-penny flow of information.

I regularly search the web for answers on topics in which I’m a newbie and leaving thankful that someone out there took the time to write a tutorial on exactly what I needed. So in exchange, I write up what I know about screenwriting.

If everyone took the time to build a site about the areas of their expertise, the world would be significantly cooler.

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Kill injured monsters first

Kill injured monsters first

The real world may not have druids and paladins, but it’s chock full of monsters. They’re called “term papers” and “errands” and “mysterious car problems.” [T]here may be one monster that looms larger than all of the others, who clearly needs to be attacked. But before you do, look around for inj...

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74 reads

Storage is costly

one quickly learns the importance of storage: belts, bags, backpacks and chests. Unfortunately, there’s never nearly enough space, and adding more becomes ridiculously expensive. So always keep in mind the carrying costs.

Unlike World of Warcraft (or hard drives in the 90’s), digital storag...

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35 reads

But grinding is not the game

It’s easy to confuse what you’re doing with why you’re doing it. Grinding is a means of achieving a specific goal, whereas the game itself is supposed to be entertaining. So once you level, stop grinding and start exploring.

I worked for a year as a reader, it was good money, but it was wea...

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40 reads

Grinding Is Part Of The Game

In WoW parlance, “grinding” is the process of killing a bunch of fairly easy monsters, one after the other, strictly to rack up loot and experience. There’s no adventure to it...but it’s often the fastest way to level up.

Daily life is full of mindless tedium, but there’s an important disti...

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52 reads

Keep track of your quests

GTD enthusiasts would label these WoW quests “projects,” and each of the bullet points “next actions.” Most of life’s work consists of a bunch of little activities in the service of a larger goal. You don’t write a script; you write a scene. You don’t design a we...

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27 reads

Overthinking takes the fun out of it

As you look back at any period of your life, you don’t remember what a solid plan you had. You remember what you did. You remember the adventures, the scrapes, the unanticipated detours that turned out to fascinating. So don’t plan your way out of an exciting life.

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28 reads

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Job negotiation: what, how, and with whom to negotiate

People often walk blind into a potential negotiation. They lack information on what is negotiable. It is vital to reduce vagueness and ensure that you get a fair opportunity.

Write down all the questions you have.

  • What is potentially negotiable?

Unique Things to Do on Your Birthday

Write down the answers to these four questions.

  1. What was the ONE best thing that happened last year?
  2. What was the biggest challenge you faced last year, and what did you learn?
  3. What do you hope will happen this year? It could be goal-oriented or be an inner change.

What To Do If Your Mind Keeps You Awake

What To Do If Your Mind Keeps You Awake

  • Notice: what are my thoughts about sleep right now? How true do they feel?
  • Spot the trigger: what is happening right now that might be causing me to think this way?
  • Practise self-compassion: it’s understandable that my sle...

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