What we should choose not to say
- “I told you so.” Our job is not to remind people when they make a bad decision. Instead, tell them you're sorry about how things turned out.
- “I know how you feel.” Even if you've experienced something similar, you don't have to say so. More importantly is listening and letting them feel your presence.
- “It’s not my fault.” Bad things will happen. Owning our actions shows good character.
- “That was stupid.” These comments only make things worse.Instead, ask them what they learned form the experience.
- “You always” or “You Never” put people on the defensive.
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