Changing The Mood

Changing the mood of an organization can be enough to stave off collapse and foster progress.
Nelson Mandela changed the mood of a divided South Africa coming out of the brink of civil war and facing a future with a high likelihood of inter-racial conflict. Once elected, he ran the new multiracial government with a light but decisive touch and set the tone – relaxed, inclusive, cheerful – that would create a new mood in the country.