Team members may keep information to themselves if they feel some threat in the organisational culture.
Organisations should work to establish a culture of trust to help employees feel they can share knowledge. Part of trust-building is giving employees a sense of ownership and autonomy, so they feel valued.
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The pandemic has revealed that remote and hybrid teams can be very productive. One report found that 83% of employers said remote work has been successful.
But then the Great Resignation began. Statistics show that anywhere from 26% to 55% of U.S. employees plan to quit their jobs, meaning momentum can be lost on projects and productivity. Therefore, it is vital for companies to find ways to mitigate these issues.
The chances are that you will lose a key employee at the worst possible time.
It is necessary to build in cross-training and backup for each key role on the team. That way, you have one or two other people within the discipline that can step up to fill the position.
It's a good idea to have sessions where team members find out more about the roles of team members in other positions and departments. That can help to get a new team member up and running faster and facilitate collaboration and brainstorming.
As you cross-train team members, ensure to keep your talent bench deep. Then, when a high-impact team member leaves, another candidate can be ready to overlap and replace them.
Consider a clear plan on what you want the transition to look like in terms of content knowledge that you expect for the new leader to develop, the necessary individual relationships, and the most critical potential fail points for the project.
Capture enough information about why decisions have been made, the next steps, and who is accountable for them. Best practices include:
If you're leading a team and a key member is leaving, don't try to solve the issue by yourself. Instead, involve HR and a set of cross-functional peers. Look at what's required for the role and brainstorm about who could best fill the position. They may recommend someone you’ve never thought of.
Document the most immediate team needs and actions, and identify who can fill those roles. It may be possible to hire temporary or freelance help to fill gaps.
... that's capable of executing in a remote setup:
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A lack of clarity can lead to issues in hybrid teams; if employees don’t know who is responsible for what or what’s expected of them, both individually and as a team, it can cause conflict.
So, if you want to better manage conflict on your team, make sure you’re setting crystal clear expectations from the get-go—particularly if your team is still adjusting to working in a hybrid environment.
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